Because FERROUS LAB products are handmade, we do not accept general returns or exchanges.

• No returns for change of mind, incorrect size selection, styling preference, or buyer’s remorse.
• Discounted items, promotional items, limited drops, and special campaign purchases may be treated as final sale unless there is confirmed shipping damage or a verified product issue.
• If your item arrives damaged, defective, or incorrect, contact us within 48 hours of the recorded delivery time.
• Please include your order number, issue description, and clear photos of the product and packaging.
• Approved cases may receive a replacement, exchange, or refund depending on the issue.
• If a refund is approved, it will be issued to the original payment method unless otherwise agreed.
• Handmade variations in texture, finish, color, shape, measurement, or detail are not considered defects.