FERROUS LAB SHIPPING FILE
SHIPPING RETURNS
This policy explains our shipping rates, delivery timelines, duties and taxes, returned packages, handmade product notice, returns, exchanges, refunds, and product quality review process.
Before You Order
Please double-check your shipping address before placing your order. If you have questions about shipping, delivery, or product issues, contact us at Ferrouslab@gmail.com.
01 / Shipping Rates
Shipping Rates & Delivery Timelines
All delivery timelines are estimates after shipment. Processing time, customs, local carrier conditions, remote areas, holidays, and peak seasons may affect final delivery time.
Shipping Overview
Our items may ship from the United States or our warehouse in Shanghai. If your order ships from Shanghai, delivery may take slightly longer. We will do our best to ship as quickly as possible.
| Region | Default Carrier | Estimated Delivery | Shipping Fee |
|---|---|---|---|
| United States | USPS | 3–5 business days after departure | $6.89 USD / Free shipping over $49 USD |
| United States Express | USPS Priority Mail | 2–3 business days after departure | Additional $15 USD |
| United Kingdom | Royal Mail | 3–6 business days after departure | $5 USD, approx. £4 GBP / Free shipping over $49 USD |
| Germany | Deutsche Post | 5–7 business days after departure | Approx. €5 EUR / Free shipping over $49 USD |
| France | La Poste | 5–7 business days after departure | Approx. €5 EUR / Free shipping over $49 USD |
| Canada | Canada Post | 5–9 business days after departure | Approx. $7 CAD / Free shipping over $49 USD |
| Australia | Australia Post | 5–9 business days after departure, excluding remote areas | Approx. $11 AUD / Free shipping over $49 USD |
| International | Local carrier varies | Generally 3–21 business days | Free shipping over $49 USD unless otherwise shown at checkout |
Shipping fees, available carriers, and final delivery estimates may vary by destination and will be confirmed at checkout. Checkout information should be treated as the final shipping quote for your order.
Processing Time
Most ready-to-ship orders are processed as quickly as possible. Processing time may vary depending on order volume, product availability, handmade production timing, warehouse location, or pre-order status.
If an item is handmade, limited, or pre-order based, the product page may show additional timing details.
Delivery Estimates
Delivery estimates begin after the package has departed, not necessarily from the moment the order is placed. Shipping times are estimates and are not guaranteed.
Customs processing, local carrier delays, holidays, incorrect address details, and remote delivery locations may extend delivery time.
02 / Tracking
Tracking & Delivery
Once your order ships, tracking information will be sent by email. International tracking may take additional time to update.
How Can I Track My Order?
Once your order ships, you will receive a shipping confirmation email with tracking information. You can use that tracking number to follow delivery progress through the carrier.
You can also check your shipment status through our Track My Order page.
For international orders, tracking updates may take 3–10 business days to appear because of the transition between carriers.
Why Is My Tracking Not Updating?
Tracking systems can take time to update, especially for international shipments, handmade items, or pre-order items. Please allow a few business days after receiving your shipping confirmation email before reaching out.
If tracking has not updated for an unusually long time, contact us with your order number.
Lost or Stolen Packages
Once an order has been confirmed as delivered to the correct address, FERROUS LAB is not responsible for lost or stolen packages. If your package is marked delivered but cannot be found, please check with household members, neighbors, building management, mailrooms, and the local carrier first.
03 / Duties & Taxes
Duties, Taxes & Returned Packages
Duties and taxes for most non-U.S. international orders are covered by FERROUS LAB when the package is dispatched. Returned or undelivered packages may require a reshipping fee.
Duties & Taxes
All duties and taxes for most non-U.S. international orders will be covered by FERROUS LAB when the package is dispatched. Your package should not be held by customs for unpaid import charges.
If you encounter any customs-related issues, please contact us at Ferrouslab@gmail.com.
Address Accuracy
Please make sure all shipping details are correct before placing your order. Orders returned due to an invalid, incomplete, or insufficient address may require an additional shipping fee for reshipment.
If you notice an address mistake, contact us immediately. If the package has already shipped, address changes may not be possible.
Returned & Undelivered Packages
If an order is returned to us because of an invalid or incomplete address, or if it is unclaimed, a reshipping fee will apply as follows:
- US: $6 USD
- UK and Europe: $6 USD
- Canada and Australia: $7 USD
- Rest of the world: $9 USD
Please double-check your shipping information before placing your order to avoid delays or additional fees.
04 / Returns
Returns, Exchanges & Refunds
Because all FERROUS LAB products are handmade, we do not accept general returns or exchanges. Product issues are reviewed case by case.
General Returns & Exchanges
Because all FERROUS LAB products are handmade, we do not accept general returns or exchanges.
This includes change-of-mind returns, incorrect size selection, styling preference changes, or general buyer’s remorse.
Damaged, Defective, or Product Issue
If your item arrives damaged, defective, or you believe there is a problem with the product itself, please contact us within 48 hours of delivery at Ferrouslab@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging, if applicable
Final Sale / Sale Items
Discounted items, promotional items, limited drops, and special campaign purchases may be treated as final sale unless there is confirmed shipping damage or a verified product issue.
Product issue review still applies if the item arrives damaged, defective, or materially different from what was ordered.
Refund Processing
If a refund is approved, it will be issued to your original payment method unless otherwise agreed. Processing times may vary depending on your payment provider.
Review & Resolution
Once reviewed, we will determine the appropriate resolution. Depending on the issue, this may include:
- A replacement
- An exchange
- A refund
Any request made after 48 hours from the recorded delivery time may not be eligible for review or compensation.
05 / Quality
Handmade Notice & Product Quality
FERROUS LAB products may include handmade finishes and natural variations. These differences are part of the handmade process and are not considered defects.
Handmade Product Notice
Because our items are handmade, slight variations in finish, texture, shape, color, measurement, or detail may occur. These natural variations are part of the handmade process and are not considered defects.
Warranty / Product Quality Issues
If your product arrives with a confirmed manufacturing defect or shipping damage, please contact us within 48 hours of delivery and we will work with you on a suitable solution.
We stand by the craftsmanship of our products and are happy to help if you have questions or concerns.
Care Reminder
Jewelry and metal accessories should be kept away from excessive moisture, perfume, lotion, sweat, chemicals, heavy friction, and improper storage. Proper care helps preserve the finish and overall appearance of the piece.
For more details, please refer to our Jewelry Care page.
This Policy Does Not Cover
- Damage caused by misuse
- Normal wear and tear
- Accidental damage after delivery
- Unauthorized modifications or repairs
- Damage caused by water, perfume, lotion, sweat, chemicals, or improper storage
- Minor handmade variations in finish, texture, shape, color, measurement, or detail
Need Help With Shipping or a Product Issue?
Send us a message with your order number, product name, and a clear description of the issue. For product concerns, include clear photos of the item and packaging.
Contact The Lab01
Check Address
02
Track Shipment
03
Report Issues Within 48 Hours