Yes. You may cancel or update your order, including your shipping address or product details, as long as it has not yet shipped.

Because we try to process and ship orders as quickly as possible, please contact us at Ferrouslab@gmail.com as soon as possible if you need to make changes.

FERROUS LAB reserves the right to cancel any order due to unauthorized, altered, or ineligible use of an offer or payment, and to modify or cancel promotions due to system error or unforeseen issues.

Most ready-to-ship orders are processed as quickly as possible. Processing time may vary depending on order volume, product availability, handmade production timing, and warehouse location.

If an item is handmade, limited, or pre-order based, the product page may show additional timing details.

At this time, we do not offer custom gift notes or gift wrapping. However, our pieces are packaged with care and made ready for gifting.

Please contact us immediately at Ferrouslab@gmail.com. If the order has not shipped yet, we will do our best to update the address.

If the order has already shipped, we may not be able to change the delivery address. Returned or undelivered packages caused by incorrect or incomplete addresses may require an additional reshipping fee.

All of our items are shipped from the United States or our warehouse in Shanghai. Delivery may take slightly longer if the order ships from Shanghai.

Please double-check your shipping address before placing an order. Delivery times may vary due to customs, local carrier conditions, remote areas, weather, and peak season delays.

For most non-U.S. international orders, duties and taxes will be covered by FERROUS LAB when the order is dispatched. If you encounter any customs-related issues, please contact us at Ferrouslab@gmail.com.

Orders returned due to an invalid, incomplete, or insufficient address may require an additional reshipping fee.

If an order is returned to us because of an incorrect address or because it was unclaimed, the following reshipping fees apply:

• US: $6 USD
• UK and Europe: $6 USD
• Canada and Australia: $7 USD
• Rest of world: $9 USD

Once an order is marked as delivered to the correct address, FERROUS LAB is not responsible for lost or stolen packages.

Once your order ships, you will receive a shipping confirmation email with tracking information.

You can also use our Track My Order page to check your shipment status.

For international orders, tracking updates may take 3–10 business days to appear because of the transition between carriers. This is normal.

Tracking systems can take time to update, especially for international shipments, handmade items, or pre-order items. Please allow a few business days after receiving your shipping confirmation email before reaching out.

Because all FERROUS LAB products are handmade, we do not accept general returns or exchanges.

If your item arrives damaged, defective, or there is a product issue, please contact us within 48 hours of delivery.

If your item arrives damaged, defective, or there is a problem with the product itself, please contact us within 48 hours of delivery at Ferrouslab@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once reviewed, we may offer one of the following, depending on the issue:

• Replacement
• Exchange
• Refund

Requests made after 48 hours from the recorded delivery time may not be eligible.

No. Because our products are handmade, slight variations in finish, texture, color, shape, or detail may occur. These natural differences are part of the handmade process and are not considered defects.

If a refund is approved, it will be issued to your original payment method unless otherwise agreed. Processing times may vary depending on your payment provider.

We accept common payment methods available at checkout, which may include:

• Credit cards
• Debit cards
• PayPal
• Shop Pay
• Other payment methods shown at checkout

Please contact us at Ferrouslab@gmail.com as soon as possible with your order number. We will review the request and assist where possible.

Discount adjustments are not guaranteed after an order has been placed, especially if the order has already shipped.

In rare cases, you may see both a pending authorization and the final charge. This does not necessarily mean you were charged twice. If you need help checking this, contact us at Ferrouslab@gmail.com.

To help preserve your jewelry:

• Clean it gently with a soft cloth
• Avoid excessive exposure to water, perfume, lotion, sweat, and other chemicals
• Store it in a dry place when not in use
• Remove it before showering, swimming, sleeping, or heavy activity
• Keep pieces separate when storing to reduce scratching and tangling

Our pieces are made for everyday styling, but like most jewelry, they will last longest with proper care. Avoid prolonged exposure to moisture, sweat, perfume, lotion, and chemicals.

Please refer to each product description for material details, or contact us before ordering if you have sensitive skin or specific material concerns.

Everyone’s skin sensitivity is different, so we recommend checking the listed materials carefully before purchase.

You can measure your finger using a strip of paper or string:

• Wrap it around the finger where you plan to wear the ring
• Mark where the ends meet
• Measure the length with a ruler
• Compare the measurement with our ring size guide on the product page or Fit Guide page

You can also check this tutorial video: Ring size tutorial.

Compare the product length with a necklace you already own and like. Shorter necklaces sit closer to the neck or collarbone, while longer necklaces create more drop and movement.

If the necklace includes an extender chain, the fit can usually shift between a closer and looser position.

Bag charms should be attached to a secure handle, zipper, strap ring, or hardware point. Avoid delicate zipper pulls or fragile fabric loops.

Pant chains should be measured based on where you want to clip them and how much drape you want. Use a string to map the curve, then compare it with the product length.

You can view our full Fit Guide here: Fit Guide.

You can enter your gift card code at checkout. If your purchase total exceeds the gift card balance, you can pay the remaining balance using another available payment method.

Please refer to the gift card terms shown at purchase. If you have questions about a specific gift card, contact us at Ferrouslab@gmail.com.

If your product arrives with a confirmed manufacturing defect or shipping damage, please contact us within 48 hours of delivery at Ferrouslab@gmail.com.

This does not cover:

• Normal wear and tear
• Misuse
• Accidental damage after delivery
• Unauthorized modifications or repairs
• Damage caused by water, chemicals, perfume, lotion, or improper storage

We will review each case individually.